University partners rely on us for proven expertise in recruiting qualified students with the utmost care for their brand. Our Enrollment Services specialists are a natural and transparent extension of the university and provide prospective students with personalized support from initial inquiry to the beginning of class.
A Personalized and Seamless Experience Throughout the Student Journey
Once a potential student has expressed interest, we employ a technology-driven contact strategy where highly trained enrollment specialists connect with students and discuss specific online degree program options via the student's preferred mode of communication—phone, email or text.
Each prospective student is assigned a dedicated enrollment specialist who acts as a personal guide from initial inquiry through the application, admission and enrollment processes to course start.
Individualized Enrollment Services support throughout the new student journey:
1. Qualifying the student for the program
2. Reviewing admission requirements
3. Completing application and document requirements
4. Congratulations upon acceptance into the program
5. Completing registration and payment
6. Initiating on-boarding with AP's Retention Team
Our team of knowledgeable and dedicated university-specific enrollment specialists works as an extension of the university and provides support to each student from initial inquiry to the first day of class.
Student Enrollment Professionals
Our Enrollment Services team serves as the primary point of contact for prospective students and responds to inquiries via email, text or calls.
Our highly trained enrollment specialists are subject matter experts on the diverse degree programs offered by our university partners and act as an extension of those universities, providing a high-touch experience for each student.[close-]
Enrollment Services activities are driven by our state-of-the-art Customer Relationship Management (CRM) database that is integrated with our partners' data from their SIS and LMS.
Individualized Communication Guided by Automation
Once a prospective student requests information about an online program, they are automatically entered into our CRM system. Within minutes, the student receives an automated "Welcome" email providing program specifics and admission information, as well as next steps in the application process.
We then follow a proprietary and differentiated contact strategy based on student interaction triggers and data from the university's system.
This strategy enables:
Real-time student engagement
Alerts and messages aligned with application deadlines
Regular student status updates
Together with our university partners, we measure our success not only by enrollment growth, but also by rave reviews from satisfied students. Here's what our partners' online students are saying:
Unbelievable Customer Service
"Just want to take a moment to thank you & your staff for making this experience as easy as possible. I originally applied to [two schools] with the hope of ultimately completing my Master of Science in Nursing. So far, my [school's educational] experience has been absolutely amazing. The level of customer service is unbelievable. Thank you again for all of your help throughout this process."
–Patty W., online nursing student
Accepted Into an MBA
"Thank you very much for all of your help in this process. I am very grateful and thankful for getting into the [MBA] program. I am eager to start this program. I have already picked my classes and will start the foundation course as soon as possible and complete it before January 9th. Thanks again!"
–Dave M., online MBA student
Admitted Into a Master's Program
I received my admission this morning! Yay. Next steps for me would be registering for courses and ensuring I have financial aid processed.
Getting into a master's program is something I'd been meaning to do but never got around to it. Thank you for being so helpful and for constantly following up!"
–Gloria R., online graduate student